Privacy Policy

Last updated: September 30, 2026

RingBack is a service operated by Shan Akiraj (sole proprietor). “RingBack,” “we,” and “us” below refer to this service.

SMS consent disclosure

When you call a business that uses RingBack and no one answers, you'll be asked to press 1 to receive a text message follow-up. Pressing 1 is your explicit agreement to receive conversational text messages from that business in response to your call. If you don't press 1, you'll never receive a text. Messages are sent only after this explicit opt-in — you will never receive unsolicited marketing texts from RingBack. Message and data rates may apply. Reply STOP at any time to opt out; you will never be messaged again. Reply HELP for contact information and opt-out instructions.

What we collect

  • Account information: your name, business name, email address, and business phone number when you sign up.
  • Call records: when someone calls your RingBack number — caller ID, time of call, and whether it was answered.
  • Message content: the text messages exchanged between your business and your callers through RingBack.
  • Billing information: processed by our payment provider (Stripe). We never see or store your full card number.

How we use it

  • To operate the service: routing calls, sending text-backs, and delivering lead summaries to you.
  • To show you your dashboard, call history, and conversations.
  • To process your subscription and send billing notices.

We do not sell your information or your callers' information. We do not use it for advertising.

Text messaging & consent

RingBack sends text messages only in response to an inbound phone call placed by the recipient to your business number. Every message includes opt-out instructions. Replying STOP immediately opts the number out, and it will never be messaged again. Replying HELP returns contact information and opt-out instructions.

Data sharing

We share data only with the service providers required to run RingBack: Twilio (phone calls and SMS), Stripe (billing), and our hosting provider. Each processes data only as instructed by us.

Data retention & deletion

Call and message records are kept while your account is active so your dashboard and history work. Cancel your subscription and contact us to request deletion of your data.

Contact

For privacy questions or deletion requests, email privacy@ringback.example.